Terms and Conditions

This page contains:

  1. The website’s (Visual English School) Terms and Conditions
  2. Alexandra Kapinya’s (freelance English teacher) coaching programs’ Terms and Conditions

I.The website’s terms and conditions

1. General Provisions

https://visualenglishschool.com/ is a blog with educational purposes created to facilitate the learning of the English language (“Site” or “Blog”). The Blog is run by Alexandra Kapinya having its office at Via Palestro 5/b – 22100 Como (CO), Italy. (“Administrator” or “Blogger”).
It consists of an online venue where the Administrator will share materials consisting of free multimedia content (“Content”) including articles and videos. Users or Visitors shall mean those who access the Blog and use the Content made available by Blogger.

2. Content and Copyright

Content will be divided into Blogger Content and Third Party Content. Content may consist of videos, texts, short video clips, teaching methods and free lessons.
The Administrator is the author and right holder of Blogger Content including short lessons, articles, slides, infographic. Administrator allows Users to use the Blogger Content under the following terms https://creativecommons.org/licenses/by-nc-nd/3.0/it/deed.en

“Third Party Content” may include videos made by independent filmmakers as available on video-sharing platforms like Vimeo or YouTube, advert video clips, silent movies, short films, study tricks. Such content is incorporated into the Blog for artistic, cultural and non-for profit scholarly purposes. Users acknowledge that with respect to such content, third-party license rights may apply. Users agree to comply with such Third Party Content license rights as reported on the source site (i.e. YouTube.com, Vimeo.com). The Administrator disclaims all liabilities and Users agree to hold the Administrator harmless for any breach of Third Party Content license rights. Nothing in this Agreement shall vest any rights in any Third Party Content in the User.

3. Disclaimer

The Site is provided for information purposes only, not as a professional or specialist advice Blog. The Blogger neither assume nor accept any responsibility or liability for its Content or that of third-party sites. The inclusion of embedded third-party videos or links to other sites on the Blog does not imply any endorsement of the videos or sites themselves, neither implies that the Blogger endorses their contents or messages.
Third-party Content includes online freely available material (i.e. video, text, slides) and Administrator is unable to guarantee the availability of such content as the author may decide, in its sole discretion and at any time, to remove its content from the source website. Therefore, Blogger cannot guarantee the availability of Third-party Content, nor it represents or warrants that Content or Third Party Content will be complete, satisfactory or will meet Visitors requirements.
The Blogger accepts no liability for any loss or damage resulting from a virus or other malware, or other harmful material or event that may adversely affect Visitors hardware, software, data or other material that occurs as a result of their use of the Site including third-party links or Third-party Content.
Please note that some Third-party Content may include inappropriate language. The Administrator is not responsible for the content or accuracy, or for any opinions, views, or values expressed in any Third-party Content. Any such opinions, views, or values belong to those expressing them and do not reflect the Blogger opinions, views, or values in any way.
Users are aware that upon clicking on a link or banner published on the Site they will be redirected to external websites and by doing so they will be subject to those terms and conditions applicable to those external websites, including for what concern personal data processing.

4. Registering an account and posting a comment

Users are free to submit comments on Blogger’s posts. If Visitors wish to submit comments, they will be required to provide their name and e-mail address.
Visitors agree that they will be solely responsible for their comments. Specifically, they agree not to use obscene, deliberately offensive, hateful or otherwise inflammatory language. Blogger reserves the right to reject or remove any comments submitted to the Site which is deemed inappropriate (i.e. containing advertising or links to external website).

5. Liability

To the fullest extent permissible by law, Blogger accepts no liability to any Visitor for any loss or damage, whether foreseeable or otherwise, in contract, or in civil liability, arising out of or in connection with the use of (or inability to use) the Blog or the use of or reliance upon any Content or Third Party Content included on the Blog.

6. Personal data processing.

Personal data collected by Blogger will be processed in order to meet Users’ express requests and will not under any circumstances and for no reason transferred to third parties, except as strictly necessary to ensure the use of the Site and its features. Blogger guarantees compliance with data protection regulations as set out in the privacy code referred to article 13 Regulation EU 2016/679.

7. Newsletter

English for job seekers is an educational newsletter that offers a welcoming series containing a 5-day email course and biweekly newsletters providing language learning and job searching tips and promotional updates on upcoming English programs. When you sign up for the newsletter ,Blogger will ask for your specific consent to send you the biweekly newsletter. If you don’t consent, you’ll receive only the welcoming series so the 5-day email course. Once you have completed the welcoming series, your personal data will be archived and you won’t receive any newsletters from me. If you consent, once you have completed the email course, you will receive future newsletters. You can unsubscribe at any time. Teacher/Blogger does not guarantee any results from her email course in assisting her Students in obtaining and/or finding employment. Teacher does not guarantee interviews and successful results from interviews with the assistance of her email course and newsletters and all our other services provided. In no event shall Teacher be liable for any direct, indirect, damages, lost opportunities, arising out of or in any way connected with the use of her services. 

* * *

These conditions may be changed or updated at any time by the Administrator.
Variations are effective from the moment they are published on the Blog.
We, therefore, invite you to check for any changes before using this Blog.

Last Updated on February 18th, 2021

II.Terms and Conditions – Language Coaching programs


If you engage professional 1:1 services such as CV Writing Coaching, Job Interview Preparation, 1:1 Business English Coaching, or Language Audit services provided by Alexandra Kapinya (“Teacher”), you (“Student” “Your” or “You”) the student, agree to accept the Teacher’s Terms and Conditions and Privacy Policy.

If you do not agree to abide by these Terms and Conditions and the Privacy Policy, you must stop using Teacher’s services.

Program Description

Let me give you a clear overview of my coaching programs.

The Language Audit program contains:

  • A 60-minute 1:1 session with the Teacher
  • A set of 30-minute writing and reading exercises 
  • A set of multiple-choice exercises based on the Common European Framework of Languages (60 mins in total)
  • A detailed report on your language skills and an ebook with some recommendations and digital tools to help improve your English

Teacher and student will agree on the timing and scheduling of the 1:1 sessions and the delivery date of the language audit report. (Please refer to the dates specified in your coaching contract.)

Student acknowledges that the language audit report has no legal value and it is not a language certificate but it’s an evaluation made by a freelance language teacher.

The CV Writing Coaching contains:

  • an initial one-hour session with the Teacher on Zoom 
  • A one-hour follow-up session (60 minutes) 
  • CV template and writing guide
  • Correction of your CV and recommendations on how to personalize it every time you apply for a different job. 

You acknowledge that the CV writing coaching program includes exclusively the following services: Teacher will teach you how to write a CV providing you with writing guidance, suggestions, and templates. You are required to write your own CV. Teacher will correct your CV giving you suggestions and making sure that your writing tone and style are maintained throughout the document. Teacher is not a professional resume writer and will not write your CV. Your coach is a freelance English teacher who graduated in Modern Languages and Literatures and provides linguistic and teaching services.

Teacher and student will agree on the timing and delivery of the final version of your CV. You have 15 days from the date of receiving the final version of your CV to request additional editing, corrections or modifications by sending an email to your Teacher at this email address: alexandra[at]visualenglishschool.com

The Job Interview Preparation Package contains

  • 5 x 60-min 1:1 coaching sessions on Zoom 
  • Job Interview PDF Guide
  • Checklist
  • A list of key terms

Business English Coaching Packages

Business English Speaking Accelerator 
  • 10 x 1:1 conversation classes (60 mins per lesson)
  • Listening exercises
  • Vocabulary exercises
Business English Speaking and Writing Bootcamp
  • 10 x 1:1 conversation classes (60 mins per lesson)
  • Listening exercises
  • Vocabulary exercises
  • 5 writing exercises + correction + templates 

You and your Teacher will schedule the lessons during the consultation call.

The number and length of the vocabulary, listening and writing exercises will be exclusively set by your Teacher at her own discretion.

You will agree on the delivery date of the corrections of the writing exercises during the consultation call with your Teacher. Your teacher can give you the corrections with a delay of 10 days.

You are responsible for your own success and implementation of objectives met.   

You acknowledge that the Teacher utilizes various third-party services and that you are responsible for acknowledging and understanding these third-party Terms and Privacy Policies. In particular, you agree to use:

  • Google Drive (Google Drive folders, Google Docs and Google Forms)
  • Slack (voice and text messaging app)
  • Zoom (video conference platform)
  • Hello Sign (to sign documents digitally)
  • Trello (visual organizer and checklist maker)

You agree to be open minded to Teacher’s methods and partake in services as proposed.

You understand that the Teacher has made no guarantees as to the outcome of the Course. 

Cancellation policy and use of services

If you cancel the lesson within at least 24 hours, the lesson can be rescheduled during the coaching program.

If you cancel the lesson with less than 24-hour notice, only up to two lessons can be rescheduled. If for the third time or more, you cancel the lesson with less than 24-hour notice, no refund will be given and the lesson cannot be rescheduled. You will have to entirely pay for it.

If the Teacher has technical issues during the Zoom calls, the Student has the right to a full class in any case and the lesson will be recovered and rescheduled.

If You have technical issues during a Zoom call, up to two lessons can be rescheduled and recovered. If you continue having technical issues, the lessons cannot be recovered and rescheduled. 

If you have any questions during the coaching program or you want to communicate, you can contact your Teacher at alexandra[at]visualenglishschool.com or through Slack (voice and text messaging app). 

Teacher may choose not to accept your request to be admitted into her coaching classes. Teacher will not be liable to you or anyone else for refusing your application. Teacher retains the right to revoke your right to continued use of her services at her discretion.

All prices are subject to change without notice.

Payment and refund

Upon execution of this Agreement, Student agrees to pay to the Teacher the full purchase amount as stated on the Website or in the coaching contract either as pay in full or payment plan.  Should Student choose to leave the Coaching program early or not participate, Student will still remain fully responsible for the payment.

If Student selects a payment plan option, Student agrees to pay fees to the Teacher according to the payment schedule set forth on Teacher’s website, or otherwise provided to Student, and the payment plan selected by Student (the “Fee”).  

Payment processing will be completed by a third-party and the Teacher is not responsible for issues or other that may happen on that third-party site. 

Each Party hereto acknowledges that the Teacher will charge the credit card chosen by the Student if a payment plan option is selected. In the event Student fails to make any of the payments within a payment plan during the time prescribed, Teacher has the right to immediately disallow participation by Student until payment is paid in full, including disallowing access to modules and other materials. If Student has not paid within fourteen (14) days, Teacher has the right to terminate agreement.

Once the student has signed the coaching contract, no refund will be given.

Confidentiality & Non-Defamation Clause

All information shared on worksheets, Google Docs, Google Forms, Text messages or phone/video call consultations during, before, and after the coaching program’s completion remains confidential. 

Here are 2 exceptions to confidentiality:

  1.   When disclosure is necessary to prevent harm to yourself or others;
  2.   When legal demands require the Teacher to release confidential materials 

The Student cannot post, say or write false information about the Teacher.

Intellectual Property and Privacy Rights

In respect of the lessons, modules, and other content specifically created for the Student as part of this Course, the Teacher maintains all of the copyright, other intellectual property rights and any other data or material used or subsisting in the content whether finished or unfinished. Student receives one license for personal use of any content provided by the Teacher.  Nothing in this Agreement shall transfer ownership of or rights to any intellectual property of the Teacher to the Student, nor grant any right or license other than those stated in this Agreement. The Teacher reserves the right to immediately remove Student from the Course, without refund, if You are caught violating this intellectual property policy.

Student will be utilizing and accessing Slack, Google Drive, Trello, Hello Sign, Zoom and/or other services. The Teacher makes efforts to ensure security of content and personal information but no assurances can be made.  As noted above, by purchasing this Course You also consent to our Privacy Policy.  We may share your personal details and data with third-party services in order to provide the services herein. The Teacher is not responsible for the privacy practices of third-parties and the Student is advised to review the policies of those companies.  


There is no guarantee Student will improve, learn and/or become fluent in the English language.  The Teacher is not responsible for the views, opinions, statements, or other content by external resources, such as in the recommended films and video materials.  The information in the Teacher’s Coaching Programs is in no way to be construed or substituted as any type of therapy or professional advice. 

Teacher makes every attempt to provide high-quality coaching. However, she does not guarantee any results from her work in assisting her Students in obtaining and/or finding employment. Teacher does not guarantee interviews and successful results from interviews with the assistance of her coaching programs and all our other services provided. Job interviews and subsequent hires are uniquely at the discretion of the employer. Finding a job opportunity is based on many factors which are beyond the Teacher’s control.

In no event shall Teacher be liable for any direct, indirect, damages, lost opportunities, arising out of or in any way connected with the use of her services. 

Any personal information you may provide to your Teacher is protected by the Privacy Policy associated with this site. You agree not to provide any information or materials to your Teacher that is defamatory, threatening, obscene, harassing, or otherwise unlawful, or that incorporates the proprietary material of another. Your Teacher is not liable for any injury or damage caused by omissions, false statements, or other inaccuracies.

The Teacher may provide the Student with information relating to products that the Teacher believes might benefit the Student, but such information is not to be taken as an endorsement. The Teacher is not responsible for any adverse affects or consequences that may result, either directly or indirectly, from any information or teaching provided.

The Teacher may provide Student with third-party recommendations and/or links to other services, apps or websites. Student agrees that these are only recommendations and the Teacher will not be held liable for the products and/or services provided by any third-party to the Student. The Teacher is not responsible for any adverse affects or consequences that may result, either directly or indirectly, from clicking to and/or utilizing any information or services provided by a third-party.

Any testimonials or examples shown through Teacher’s website are only examples of what may be possible for Student. There can be no assurance as to any particular outcome based on the use of Teacher’s Course, programs, and/or services.  Student acknowledges that Teacher has not and does not make any representations as to a future outcome of any kind that may be derived as a result of use of Teacher’s website, courses, products or services.


The Parties agree and accept that the only venue for resolving a dispute shall be in the venue set forth herein below. The Parties agree that they neither will engage in any conduct or communications with a third party, public or private, designed to disparage the other. Neither Student nor any of Student’s associates, employees or affiliates will directly or indirectly, in any capacity or manner, make, express, transmit speak, write, verbalize or otherwise communicate in any way (or cause, further, assist, solicit, encourage, support or participate in any of the foregoing), any remark, comment, message, information, declaration, communication or other statement of any kind, whether verbal, in writing, electronically transferred or otherwise, that might reasonably be construed to be derogatory or critical of, or negative toward, the Teacher or any of its courses, affiliates, subsidiaries, employees, agents or representatives.

Good Faith

Each party represents and warrants to the other that such party has acted in good faith, and agrees to continue to so act, in the negotiation, execution, delivery, performance, and any termination of this Agreement.

Disclaimer of warranties

The information and education provided to the Student by the Teacher under this Agreement are provided on an “as-is” basis, without any warranties or representations express, implied or statutory; including, without limitation, warranties of quality, performance, non-infringement, merchantability or fitness for a particular purpose. Nor are there any warranties created by a course of deal, course of performance or trade usage.

Limitation of liability

By using Teacher’s services and purchasing Coaching Packages, Student accepts any and all risks, foreseeable or non-foreseeable, arising from such transaction. Student agrees that Teacher will not be held liable for any damages of any kind resulting or arising from including but not limited to; direct, indirect, incidental, special, negligent, consequential, or exemplary damages happening from the use or misuse of the Course and coaching programs. Student agrees that use of her Coaching services is at user’s own risk.

Dispute Resolution

If a dispute is not resolved first by good-faith negotiation between the parties to this Agreement, any controversy or dispute to this Agreement will be submitted to the International Court of Arbitration. The arbitration shall occur within ninety (90) days from the date of the initial arbitration demand and shall take place in Milan, Italy or via telephone. The Parties shall cooperate in exchanging and expediting discovery as part of the arbitration process and shall cooperate with each other to ensure that the arbitration process is completed within the ninety (90) day period. The written decision of the arbitrators (which will provide for the payment of costs, including attorneys’ fees) will be absolutely binding and conclusive and not subject to judicial review, and may be entered and enforced in any court of proper jurisdiction, either as a judgment of law or decree in equity, as circumstances may indicate.

Governing law

This Agreement shall be governed by and construed in accordance with the laws of the Milan, Italy, regardless of the conflict of laws principles thereof. 

Teacher reserves the right to change these Terms and Conditions.